Freight: Free Shipping to worldwide , send by China Post Airmail.
Delivery time about 7-18 business days. Some country may delay 1-2 weeks.
We ship goods within 3 working days after receiving cleared payment.
Following is the normal arrival time rate for your reference:
Country Business Days(not including holiday) 5-9 10-15 16-20 21-25 26-35 >35
United States Rated(time arrived) 5.1% 50.1% 33.6% 7.5% 3.7% Contact us
Europe Rated(time arrived) 8.6% 61.2% 19.1% 7.0% 4.1% Contact us
Australia Rated(time arrived) 4.7% 52.6% 30.2% 9.6% 2.9% Contact us
Canada Rated(time arrived) 6.7% 50.6% 30.4% 8.5% 3.8% Contact us
Russia Rated(time arrived) 1.5% 10.3% 29.7% 41.2% 18.8% Contact us
Asia Rated(time arrived) 10.5% 30.6% 43.8% 12.1% 4.0% Contact us
Other Country Rated(time arrived) 3.5% 25.0% 47.9% 17.9% 5.7% Contact us
We do our best to provide quick service. However, as Severe weather, Clean Custom, Holidays etc reason, sometimes unforeseeable delays can occur. If it has been over 35 days since your payment date and it has not been received, contact us immediately, we will work quickly to locate the item and help solve it.
If you want the goods urgently, we can send it by EMS or UPS,DHL etc. But have to plus some freight .Do contact us first if you want to change to EMS,UPS,DHL etc courier.
When you place an order, please choose a shipping method and pay for the order including the shipping fee. We will send the items within 3 days once your payment is completed. We do not guarantee delivery time on every international shipment due to difference in customs clearing time in different countries, which may affect how quickly your product is inspected.
We do our best to serve our customers the best that we can. We will refund you if you return the items within 15 days of your receipt of the items for any reason. However, the buyer should make sure that the items returned are in their original conditions. If the items are damaged or lost when they are returned, the buyer will be responsible for such damage or loss, and we will not give the buyer a full refund. The buyer should try to file a claim with the logistic company to recover the cost of damage or loss. The buyer will be responsible for the shipping fees to return the items.
Your satisfaction and positive feedback is very important to us. Please leave positive feedback and 5 stars if you are satisfied with our items and services. (PLEASE DO NOT leaves us 1, 2, 3 or 4-star Detailed Seller Ratings because they are equal to negative feedback. Only 5-Detailed Seller Ratings are welcome.) If you have any problems with our items or services, please feel free to contact us first before you leave negative feedback. We will do our best to solve any problems and provide you with the best customer services.
Fits true to size, take your normal size
Shipping & Payment
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Hepsia LoginStore (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://hepsia.uk
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Why Buy From Us
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.