GPD 2024 WIN Max 2 16GB 32GB 64GB RAM 2TB SSD Hard Disk CPU AMD 7640U  8840U Processor  Gaming Laptop Mini PC Notebook LPDDR 5GPD 2024 WIN Max 2 16GB 32GB 64GB RAM 2TB SSD Hard Disk CPU AMD 7640U  8840U Processor  Gaming Laptop Mini PC Notebook LPDDR 5GPD 2024 WIN Max 2 16GB 32GB 64GB RAM 2TB SSD Hard Disk CPU AMD 7640U  8840U Processor  Gaming Laptop Mini PC Notebook LPDDR 5GPD 2024 WIN Max 2 16GB 32GB 64GB RAM 2TB SSD Hard Disk CPU AMD 7640U  8840U Processor  Gaming Laptop Mini PC Notebook LPDDR 5GPD 2024 WIN Max 2 16GB 32GB 64GB RAM 2TB SSD Hard Disk CPU AMD 7640U  8840U Processor  Gaming Laptop Mini PC Notebook LPDDR 5GPD 2024 WIN Max 2 16GB 32GB 64GB RAM 2TB SSD Hard Disk CPU AMD 7640U  8840U Processor  Gaming Laptop Mini PC Notebook LPDDR 5

GPD 2024 WIN Max 2 16GB 32GB 64GB RAM 2TB SSD Hard Disk CPU AMD 7640U 8840U Processor Gaming Laptop Mini PC Notebook LPDDR 5

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  Comparison Of Differences Between WIN Max 2 And WIN Max 2 (2024)      A Sensible Choice Of Built-in Ports For Easy Expansion   Full-speed USB4 interface, with 40Gbps high-speed connectivity and support for PD 100W charging. Unique Oculink (SFF-8612) port, PCIe direct connection, 63Gbps effective bandwidth, supports GPD…

Product Details

GPD 2024 WIN Max 2 16GB 32GB 64GB RAM 2TB SSD Hard Disk CPU AMD 7640U  8840U Processor  Gaming Laptop Mini PC Notebook LPDDR 5
GPD 2024 WIN Max 2 16GB 32GB 64GB RAM 2TB SSD Hard Disk CPU AMD 7640U  8840U Processor  Gaming Laptop Mini PC Notebook LPDDR 5

 

Comparison Of Differences Between WIN Max 2 And WIN Max 2 (2024)

 

GPD 2024 WIN Max 2 16GB 32GB 64GB RAM 2TB SSD Hard Disk CPU AMD 7640U  8840U Processor  Gaming Laptop Mini PC Notebook LPDDR 5

GPD 2024 WIN Max 2 16GB 32GB 64GB RAM 2TB SSD Hard Disk CPU AMD 7640U  8840U Processor  Gaming Laptop Mini PC Notebook LPDDR 5

 

 A Sensible Choice Of Built-in Ports For Easy Expansion

 
Full-speed USB4 interface, with 40Gbps high-speed connectivity and support for PD 100W charging. Unique Oculink (SFF-8612) port, PCIe direct connection, 63Gbps effective bandwidth, supports GPD G1 eGPU, providing a complete gaming and office experience to meet your needs in all scenarios.

GPD 2024 WIN Max 2 16GB 32GB 64GB RAM 2TB SSD Hard Disk CPU AMD 7640U  8840U Processor  Gaming Laptop Mini PC Notebook LPDDR 5

 

WIN Max 2 2024 And Steam Deck Size Comparison

 

When it comes to length, the WIN Max 2 2023 is 71mm shorter than the Steam Deck; from the height to see, the WIN Max 2 2023 is 43mm higher than the Steam Deck

 

GPD 2024 WIN Max 2 16GB 32GB 64GB RAM 2TB SSD Hard Disk CPU AMD 7640U  8840U Processor  Gaming Laptop Mini PC Notebook LPDDR 5

10.1-inch Display With Ultra-narrow Bezel, Eye Protection And Native Landscape Mode

Great news for anyone who loves handheld gaming on a big screen! WIN Max 2 is featuring an ultra-narrow bezel 10.1-inch IPS screen with eye protection, 90% screen-to-body ratio, and fifth-generation Corning Gorilla Glass. Its native landscape mode set you free from all worries regarding aspect ratio compatibility issues with older games. It has a default resolution of 1920×1200, a maximum resolution of 2560×1600, 299PPI, and a relevant aspect ratio of 16:10.

 

GPD 2024 WIN Max 2 16GB 32GB 64GB RAM 2TB SSD Hard Disk CPU AMD 7640U  8840U Processor  Gaming Laptop Mini PC Notebook LPDDR 5

 

GPD 2024 WIN Max 2 16GB 32GB 64GB RAM 2TB SSD Hard Disk CPU AMD 7640U  8840U Processor  Gaming Laptop Mini PC Notebook LPDDR 5

All-metal Apple-style Unibody Design Made Of 6061 Aluminum-magnesium Alloy With A Touch Of Aviation Grade ABS

 

All-metal Apple-style iron black unibody design made of 6061 aluminum-magnesium alloy with 36 precision CNC processes. The bottom shell is made of aviation-grade ABS synthetic resin to keep a cool and comfortable two-hand grip experience!

 
 
 

GPD 2024 WIN Max 2 16GB 32GB 64GB RAM 2TB SSD Hard Disk CPU AMD 7640U  8840U Processor  Gaming Laptop Mini PC Notebook LPDDR 5

 
GPD 2024 WIN Max 2 16GB 32GB 64GB RAM 2TB SSD Hard Disk CPU AMD 7640U  8840U Processor  Gaming Laptop Mini PC Notebook LPDDR 5

GPD 2024 WIN Max 2 16GB 32GB 64GB RAM 2TB SSD Hard Disk CPU AMD 7640U  8840U Processor  Gaming Laptop Mini PC Notebook LPDDR 5

RDNA3 Architecture Integrated Graphics Combined With FSR 3.0 Technology Doubles Gaming Performance, Running The Latest AAA Games At 60 FPS Per Second And A Resolution Of 1200P

 

The RDNA3 architecture integrated graphics AMD Radeon 780M has a power efficiency improvement of about 50%. Compared to FSR 2.0, FSR 3.0 has nearly doubled gaming performance, with the latest AAA games running at over 60 fps per second at a resolution of 1920×1200

 
 

GPD 2024 WIN Max 2 16GB 32GB 64GB RAM 2TB SSD Hard Disk CPU AMD 7640U  8840U Processor  Gaming Laptop Mini PC Notebook LPDDR 5

The Powerful AMD Radeon 680M’s Graphic Capacity Allows A Great Amount Of Games To Run Around 45~60FPS With 1920×1200 Resolution

 

Thanks to the significantly improved performance, the AMD Radeon 680M’s graphic capacity can allows a great amount of AAA titles from the past two years run around 45~60fps with 1920×1200 resolution.

In addition, RDNA2 also supports AMD’s latest FSR 2.0 and RSR 2.0, which can generally increase the game running frame rate by 50% (even 100% for certain titles) without increasing power consumption by much.

 

GPD 2024 WIN Max 2 16GB 32GB 64GB RAM 2TB SSD Hard Disk CPU AMD 7640U  8840U Processor  Gaming Laptop Mini PC Notebook LPDDR 5

 

The Intel version of WIN Max 2 comes with the1260P processor featuring 10nm process technology, 18MB L3 cache, 4 PerTest benchmark: AMD Ryzen 7 7840U / 16GB LPDDR5x-7500 MT/s / 1TB M.2 NVMe SSD / 1920×1200 / Windows 11 Home 64bit

  Unless specified otherwise, FSR is disabled by default during testing!

 

GPD 2024 WIN Max 2 16GB 32GB 64GB RAM 2TB SSD Hard Disk CPU AMD 7640U  8840U Processor  Gaming Laptop Mini PC Notebook LPDDR 5

GPD 2024 WIN Max 2 16GB 32GB 64GB RAM 2TB SSD Hard Disk CPU AMD 7640U  8840U Processor  Gaming Laptop Mini PC Notebook LPDDR 5

Thanks To The Support Of AVX-512, “God Of War 3” On PS3 Can Run At 60 Fps Per Second, And The 7840U Achieves Full-Speed PS3 Emulation

 
 

To play emulators smoothly, a higher performance CPU is required. With the support of the AVX-512 instruction set and the all-new RDNA3 architecture integrated graphics, emulators such as RPCS3, Yuzu, Citra, Vita3K, and Xenia can achieve up to 30% performance improvement.

 

GPD 2024 WIN Max 2 16GB 32GB 64GB RAM 2TB SSD Hard Disk CPU AMD 7640U  8840U Processor  Gaming Laptop Mini PC Notebook LPDDR 5

 
Test benchmark: AMD Ryzen 7 7840U / 16GB LPDDR5x-7500 MT/s / 1TB M.2 NVMe SSD / 1920×1200 / Windows 11 Home 64bit
Unless specified otherwise, FSR is disabled by default during testing!

Equipped With The Exclusive Oculink (SFF-8612) Female Port And Supporting The “GPD G1” eGPU, The Performance Exceed That Of The RTX 3070s

 

TheGPD 2024 WIN Max 2 16GB 32GB 64GB RAM 2TB SSD Hard Disk CPU AMD 7640U  8840U Processor  Gaming Laptop Mini PC Notebook LPDDR 5 PerfGPD 2024 WIN Max 2 16GB 32GB 64GB RAM 2TB SSD Hard Disk CPU AMD 7640U  8840U Processor  Gaming Laptop Mini PC Notebook LPDDR 5The GPD G1 eGPU is based on the mobile version of AMD Radeon RX 7600M XT with RDNA 3.0 architecture design, 13.3 billion transistors, 32 compute units, 2048 shader units, and 2 shader units per unit, actually totaling to 4096 shader units. The RX 7600M XT has 32MB Infinity Cache, 8GB GDDR6 VRAM, a base frequency of 1500 MHz, game frequency of 2300 MHz, and acceleration frequency of 2615 MHz, with TGP power consumption ranging between 75 – 120W.

 

GPD 2024 WIN Max 2 16GB 32GB 64GB RAM 2TB SSD Hard Disk CPU AMD 7640U  8840U Processor  Gaming Laptop Mini PC Notebook LPDDR 5

 

The GPD G1 has a compact appearance, with dimensions of 225 × 111 × 29.8 mm and a weight of only 0.92 kg. It features a built-in 240W small gallium nitride power supply and air-cooled heat dissipation.

The device has a rich interface, with Oculink and USB4 for connecting to the host device, one HDMI 2.1 and two DisplayPort for display output. In addition, it also provides three USB 3.2 and one SD card reader:

  • When using an Oculink (SFF-8611) cable to connect the GPD G1 and the host device, the HDMI and DisplayPort can be used for external displays, but the USB A and SD card reader will not work.

  • When using a USB4 cable to connect the GPD G1 and the host device, the HDMI and DisplayPort can be used for external displays, and the USB A and SD card reader will work. 

  • When using both an Oculink (SFF-8611) and USB4 cable to connect the GPD G1 and the host device, the HDMI and DisplayPort can be used for external displays, and the USB A and SD card reader will work.

GPD 2024 WIN Max 2 16GB 32GB 64GB RAM 2TB SSD Hard Disk CPU AMD 7640U  8840U Processor  Gaming Laptop Mini PC Notebook LPDDR 5

 
 

According to 3DMark tests, the GPD G1 scored higher in Fire Strike than the RTX 4070 PC version, and scored higher in Time Spy than the RTX 4060 Mobile version.

GPD 2024 WIN Max 2 16GB 32GB 64GB RAM 2TB SSD Hard Disk CPU AMD 7640U  8840U Processor  Gaming Laptop Mini PC Notebook LPDDR 5

We tested the above games on WIN Max 2 2023 + GPD G1 and compared them with a PC configured with Ryzen 5 5600x + RTX 3070, both at a resolution of 2560×1440. It can be seen that the FPS of most games tested on WIN Max 2 2023 + GPD G1 are higher than those of the latter.

GPD 2024 WIN Max 2 16GB 32GB 64GB RAM 2TB SSD Hard Disk CPU AMD 7640U  8840U Processor  Gaming Laptop Mini PC Notebook LPDDR 5

 
 
 
 
 
 

Highly Efficient Intelligent Cooling Solution With A Large Turbo Fan And Dual Heat Pipe Design

 

WIN Max 2 comes with an improved PC-grade cooling system with a large turbo fan + dual heat pipes, which boasts high volume side air blow and highly intelligent speed control. When the internal temperature is lower than 40°C, the fan speed will not exceed 20% of its maximum capacity. When the internal temperature reaches higher than 40°C, the fan speed goes up in 2% PWM increments until reaching its maximum threshold (100%).

 
 

GPD 2024 WIN Max 2 16GB 32GB 64GB RAM 2TB SSD Hard Disk CPU AMD 7640U  8840U Processor  Gaming Laptop Mini PC Notebook LPDDR 5

 

Hall Sensor Sticks (First Time In Our Devices), Stepless, Great Linearity, No Dead Zone Neither Stick Drift

 

The traditional potentiometer stick that relies on the resistance brush to generate the voltage signal is prone to “drift” issues caused by wear and tear in long-term use. With WIN Max 2, we’ve introduced for the first time Hall Sensor sticks with built-in inductance coils. The working principle of magnetic induction (different magnetic fluxes are generated when the stick rotates to different positions, which in turn generates different voltage signals) determines that Hall Sensor sticks have no wear and tear, and therefore won’t have the issue of stick drift! The sticks also adopt a stepless design for achieving 360° super-linear signal output without any dead zone.

 
 
 

GPD 2024 WIN Max 2 16GB 32GB 64GB RAM 2TB SSD Hard Disk CPU AMD 7640U  8840U Processor  Gaming Laptop Mini PC Notebook LPDDR 5

 

GPD 2024 WIN Max 2 16GB 32GB 64GB RAM 2TB SSD Hard Disk CPU AMD 7640U  8840U Processor  Gaming Laptop Mini PC Notebook LPDDR 5

Built-in Magnetic Controller Cover To Switch Instantaneously Between A Gaming Handheld And A Business Laptop Modes At Any Moment

 

The game controller built into the handheld gaming PC can make it unsuitable for the workplace! To solve this problem, we added two stick covers for WIN Max 2. The magnetic design ensures that the two covers won’t fall off when using the device. When playing games, you can also stow the covers in the rear compartment, which helps prevent accidental loss!

 
 

GPD 2024 WIN Max 2 16GB 32GB 64GB RAM 2TB SSD Hard Disk CPU AMD 7640U  8840U Processor  Gaming Laptop Mini PC Notebook LPDDR 5

GPD 2024 WIN Max 2 16GB 32GB 64GB RAM 2TB SSD Hard Disk CPU AMD 7640U  8840U Processor  Gaming Laptop Mini PC Notebook LPDDR 5

 

With A Full-Speed USB4 Interface Providing Up To 40Gbps Of Bandwidth, It Supports External eGPU For Smooth Gameplay Of AAA Games

 
 

AMD users, behold! The AMD version of WIN Max 2 has a USB4 port supporting up to 40Gbps transfer rate. The USB4 interface natively supports the Thunderbolt 3 protocol, so now you can play games with the AMD version of WIN Max 2 connected to a Thunderbolt 3 eGPU!

 

The Intel version of WIN Max 2 has a built-in Thunderbolt 4 port which can be used to connect to a more efficient Thunderbolt 4 eGPU!

 
 
 

GPD 2024 WIN Max 2 16GB 32GB 64GB RAM 2TB SSD Hard Disk CPU AMD 7640U  8840U Processor  Gaming Laptop Mini PC Notebook LPDDR 5

 

Comes With One Large Capacity M.2 2280 SSD And One M.2 2230 Slot For Easy Capacity Expansion

 
 

For the unlimited expansion of storage space, in addition to an M.2 2280 slot already occupied by the machine’s own nvme ssd, there is also an M.2 2230 slot on the back of the Max 2’s motherboard. Both slots are based on the PCIe 4.0 × 4 bus, with a theoretical throughput of up to 7.877GB/s. Due to restraints in terms of body thickness, both M.2 slots only support single-sided SSDs. The machine comes with a PCIe 3.0 SSD. If you want faster read and write speeds, you can replace it with a PCIe 4.0 SSD.

 

GPD 2024 WIN Max 2 16GB 32GB 64GB RAM 2TB SSD Hard Disk CPU AMD 7640U  8840U Processor  Gaming Laptop Mini PC Notebook LPDDR 5

GPD 2024 WIN Max 2 16GB 32GB 64GB RAM 2TB SSD Hard Disk CPU AMD 7640U  8840U Processor  Gaming Laptop Mini PC Notebook LPDDR 5

Optional 4G LTE Module With Full Operator Support For Gaming Anytime, Anywhere

After the launch of the first-generation GPD WIN handheld, some users suggested we should add a 4G LTE module to the follow-up products, so that they can play online games anytime, anywhere. However, due to various constraints (internal space, heat generation, cost, etc.), we had been unable to add this feature in the past. This time, we finally did it, adding a 4G LTE module that supports 4G TD-LTE, FDD-LTE and 3G CDMA in WIN Max 2, which is comparable in performance to mainstream laptops and can be used in more complex scenarios.

 
 

Considering that some users may not need 4G capabilities, we have adopted a detachable module design, allowing anyone who needs a 4G connection to put the module into the slot on the back of the machine. The operation is very easy, just remove the cover and slot in the module and you are done!

 
 
 

GPD 2024 WIN Max 2 16GB 32GB 64GB RAM 2TB SSD Hard Disk CPU AMD 7640U  8840U Processor  Gaming Laptop Mini PC Notebook LPDDR 5

 

High-speed SD And MicroSD Slots Added For Photographers/Players

 
 

GPD 2024 WIN Max 2 16GB 32GB 64GB RAM 2TB SSD Hard Disk CPU AMD 7640U  8840U Processor  Gaming Laptop Mini PC Notebook LPDDR 5

 

Backlit Keyboard With 2-level Brightness Adjustment And Precision Touchpad With Gesture Customization Support, All For Higher Input Comfort

 

To improve the typing experience, we’ve added a backlit keyboard that has 2 brightness levels to Max 2, allowing you to always see legends comfortably regardless of the ambient brightness. In addition, to address concerns about touch accuracy and improve touch input comfort, we’ve also added the Precision Touchpad driver for Max 2, which supports touch gesture customization with the Touchpad configuration tool that comes with Windows.

 

GPD 2024 WIN Max 2 16GB 32GB 64GB RAM 2TB SSD Hard Disk CPU AMD 7640U  8840U Processor  Gaming Laptop Mini PC Notebook LPDDR 5

 

GPD 2024 WIN Max 2 16GB 32GB 64GB RAM 2TB SSD Hard Disk CPU AMD 7640U  8840U Processor  Gaming Laptop Mini PC Notebook LPDDR 5

First Of Our Device To Introduce Side Mounted Power Button With A Fingerprint Sensor

GPD 2024 WIN Max 2 16GB 32GB 64GB RAM 2TB SSD Hard Disk CPU AMD 7640U  8840U Processor  Gaming Laptop Mini PC Notebook LPDDR 5

 

Built-in 4-channel Intelligent Amplifier And 4 Super Linear Surround Sound Speakers

 

Thanks to its 2 AAC Super Linear Speakers with Double Amplitude Boost, WIN 3’s sound performance is very well received by users! This time, WIN Max 2 is further upgraded with 4 super-linear speakers to achieve surround sound. And it also uses a high PSRR intelligent 4-channel amplifier with higher energy efficiency and lower noise. Whether watching videos or playing games, Max 2 can always bring you immersive and cinematic 3D surround sound!

 
 

GPD 2024 WIN Max 2 16GB 32GB 64GB RAM 2TB SSD Hard Disk CPU AMD 7640U  8840U Processor  Gaming Laptop Mini PC Notebook LPDDR 5

 
 

Built-in 2 Million Pixel Camera With Ultra-wide Viewing Angle And High Refresh Rate

 

WIN Max 2 has a built-in 2-megapixel camera with a maximum resolution of 1612×1212. It boasts an ultra-wide viewing angle and a high refresh rate for a better live video conferencing experience.

 

GPD 2024 WIN Max 2 16GB 32GB 64GB RAM 2TB SSD Hard Disk CPU AMD 7640U  8840U Processor  Gaming Laptop Mini PC Notebook LPDDR 5

 
 
 

67Wh High Capacity Battery, Supporting Up To 5 Hours Of Continuous Gaming

 

With a higher capacity (67Wh) than all thin and light laptops on the market, Max 2 brings you the ultimate experience in terms of battery life. With only one full charge, the battery supports up to 14 hours of office work, 6~8 hours of local 1080P video playback, and 5 hours of gaming.

 
 

GPD 2024 WIN Max 2 16GB 32GB 64GB RAM 2TB SSD Hard Disk CPU AMD 7640U  8840U Processor  Gaming Laptop Mini PC Notebook LPDDR 5

 

100W PD Super Charger , From 0 to 50% In About 20 Minutes

 

The included PD 3.0 100W super charger can charge the machine from 0 to 50% in about 20 minutes. A 5-minute charge can support up to 2 hours of work. Also, the charger supports all fast-charging protocols for phones and tablets, so it can be the only charger you carry when going out!

 

GPD 2024 WIN Max 2 16GB 32GB 64GB RAM 2TB SSD Hard Disk CPU AMD 7640U  8840U Processor  Gaming Laptop Mini PC Notebook LPDDR 5

 
 

GPD 2024 WIN Max 2 16GB 32GB 64GB RAM 2TB SSD Hard Disk CPU AMD 7640U  8840U Processor  Gaming Laptop Mini PC Notebook LPDDR 5GPD 2024 WIN Max 2 16GB 32GB 64GB RAM 2TB SSD Hard Disk CPU AMD 7640U  8840U Processor  Gaming Laptop Mini PC Notebook LPDDR 5

 

Item Specifics
Brand Name:
GPD
GPD Model:
WIN MAX 2
Graphics Brand:
AMD
Port:
Thunderbolt 4
Port:
2×USB 3.1 Gen1
Port:
1×USB 3.2 Type C
Port:
Card Reader
Port:
3.5 mm Mic Jack
Port:
HDMI-compatible
Video Memory Capacity:
Main memory allocated memory
Display Size:
10.1"
Display Ratio:
16:10
Max Turbo Frequency:
5.1 GHz
Hign-concerned Chemical:
None
Base Frequency (GHz)4:
3.3GHz
Thermal Design Power:
50W
Type:
Gaming Laptop
Dimensions (WxHxD):
207x145x26
Expandable storage:
YES
Operating System:
Windows 11
Origin:
Mainland China
Graphic Type:
Integrated
Graphics Card Model:
AMD Radeon 780M
Number of Cores:
8
Hard Drive Type:
SSD
Memory Type:
DDR5
Keyboards:
TOUCHPAD
Keyboards:
Backlit Keyboard
Screen Refresh Rate:
60Hz
Hard Drive Capacity:
2TB
Weight (Battery Included):
<1.5Kg
CPU Brand/Model:
AMD Ryzen 7 7840H
Panel Type:
IPS
Touch Screen:
YES
RAM:
32GB
Body Material:
Magal
Thickness:
≥20mm
Feature:
bluetooth
Feature:
Camera
Feature:
Backlit Keyboard
Feature:
Fingerprint Recognition
Feature:
Touchscreen
Feature:
4G
Feature:
Stylus support
Optical Drive Type:
None
Average Battery Life(in hours):
6-8
Certification:
CE
Certification:
FCC
Certification:
RoHS
Certification:
pse
Wireless Interfaces:
Bluetooth 5.1
Display resolution:
1280*800
Keyboard backlit type:
monochrome
Keyboard language:
English
Hard Drive Interface:
M.2
Screen surface:
Glossy
Recommended use:
Learing
Recommended use:
Business Use
Recommended use:
Gaming
Recommended use:
DESIGN
Recommended use:
Daily Entertainment
Network Communiction:
Bluetooth-compatible
Network Communiction:
WIFI
Battery lifetime:
up to 4 - 6 hour
Package:
Yes
Display:
10.1 Inch Touch Screen
CPU:
AMD Ryzen 7 8840U
GPU:
Radeon 780M
TDP:
15W-30W
Memory ROM:
32GB 64GB
Hard Disk SSD:
2TB
MU MIMO:
Supports
Oculink (SFF-8612):
x1
SD Slot:
SD 4.0 Protocol
Keyboard:
Backlight QWERTY Keyboard Design
Shipping & Payment

SHIPPING

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

RETURNS

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of Sky-Shop (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of https://hepsia.uk

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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